Pearly Whites is a team of committed, positive and successful people who are always striving to provide our services in an ethical, compassionate, and professional manner.
We will work within our core values to provide raving fan experiences to all those we touch, taking the time to get to know each patient and making them feel significant.
We will always educate ourselves and stay ahead of the pack in the Las Vegas community so we can serve our worthy patients. We restore ALL patients to complete dental health using the least invasive procedures possible to achieve the desired results.
Each team member has a vital role in the practice and a clear understanding of that role and its responsibilities. We take ownership of our actions, always keeping in mind that our success hinges on team work, willingness to learn and grow, and adherence to the system.
Our patients love us because we treat everyone with respect and understanding. We mean what we say and we do what we promise. We are transparent in our interactions and direct in our communications. Our patients are our biggest fans.
Success – I am a successful person. I completely focus my thoughts, energy and attention on the successful outcome of whatever I am doing. At all times, I display my inner pride, prosperity, competence, and personal confidence. I am emotionally committed to the Vision, Mission, Core Values and success of Pearly Whites, its current and future team, and its patients at all times.
Communication – I speak positively of my fellow team members, my patients and Pearly Whites in both public and private. I have real connections with people I spend time with. I speak with good purpose using empowering and positive conversation. I acknowledge what is being said as true for the speaker at that moment and I take responsibility for responses to my communication. I greet and farewell people using their name. I always apologize for any upsets first and then look for a solution. I only ever discuss concerns in private with the person involved.
Team-work – I am a team player and team leader. I do whatever it takes to stay together and achieve team goals. I focus on cooperation and always come to a resolution, not a compromise. I am flexible in my work and able to change if what I’m doing is not working. I ask for help when I need it and I am courteous to others who ask me.
Systems – I always look to the system for a solution. If a challenge arises I use a system correction before I look for a people correction. I use a system solution in my innovation rather than a people solution. I follow the system exactly until a new system is introduced. I suggest system improvements at my first opportunity.
Gratitude – I am a truly grateful person. I say thank you and show appreciation often and in many ways, so that all around me know how much I appreciate everything and everyone I have in my life. I celebrate my wins and the wins of my patients, and team. I consistently catch myself and other people doing things right.